AI Coo, AI Managers
AI Coo, part of Shelby's Marketing Intelligence platform. AI-powered funnels, ad optimisation and concierges for service businesses.
Operations breaks when handovers, documentation and follow-through slip. Sarah keeps the machine running, tracking workflows, delivery, capacity and bottlenecks so you always know what's on track and what needs attention.
- Monitor workflows, SLAs and delivery health
- Coordinate handovers between teams and providers
- Track capacity, utilisation and unresolved actions
- Draft SOPs, playbooks and process documentation
- Surface bottlenecks, blockers and cross-functional risks
- Consolidate weekly operations reporting
Map the operating model
Workflows, teams, tools and delivery cadences.
Connect approved systems
PM tools, CRM, docs, calendars, the sources of truth.
Define SLAs & escalations
Reporting cadence and escalation rules.
Run with your team
Weekly ops brief, blockers list and delivery tracking.
Improve continuously
Refine workflows as the business grows.
Frequently asked questions
How is the AI COO different from a project manager?
A PM runs projects. Sarah oversees the operating model, workflows, capacity, delivery health and cross-team coordination.
Can it manage projects?
It can support project tracking, but its core role is operational visibility and continuous improvement.
Does it replace my ops manager?
No. It adds capacity, consistency and reporting so your ops manager can focus on judgement calls and relationships.
What tools does it connect to?
PM tools, docs, calendars, CRM and other approved sources of truth, configured to your stack.