AI concierge for mortgage brokers
Mortgage brokers can use an AI concierge to capture borrower goals, timing and contact details, then book a call, without making credit recommendations in chat.
How does an AI concierge help mortgage brokers?
It answers common questions about the broking process, captures the borrower's goal, timing and preferred contact method, and books a call. It must not assess suitability or recommend a loan, because best interests duty applies to the broker. Brokers in Sydney, NSW and Australia should keep scripts within their credit licence and ASIC guidance.
Questions that qualify well
Purchase or refinance, approximate timing, first home or investment, and preferred call time. Avoid asking for income or debts in chat.
Best interests duty stays human
Brokers must act in the consumer's best interests. Product discussion belongs in the fact find, not in an automated chat.
Speed to lead
Borrowers often contact several brokers. A quick, accurate booking reply is where the concierge adds value.
Frequently asked questions
Can it check borrowing capacity?
It can link to a calculator, labelled as an estimate only.
Does it replace a fact find?
No. It books the meeting where the fact find happens.
Can it follow up?
Yes, with consent and an unsubscribe option under spam rules.