AI concierge for service businesses
An AI concierge answers website enquiries, qualifies needs and books the right next step for Australian service businesses, handing complex cases to your team.
What does an AI concierge do on a website?
An AI concierge greets website visitors, answers common questions from your approved content, asks a few qualifying questions and routes the person to a booking, form or staff member. It suits Sydney, NSW and Australian businesses that get enquiries outside office hours. It should state that it is an AI and never invent prices, availability or advice.
Answers come from your content
Feed it service pages, FAQs and policies you have approved. When it does not know, it should say so and offer a handover rather than guess.
Qualification without friction
Two or three questions, such as location, timing and service type, are usually enough to route an enquiry well. Long interrogations lose people.
Industry versions
Property, finance and mortgage broking each have different rules about what can be said, so each needs its own boundaries.
Frequently asked questions
Will visitors know it is AI?
They should. Being clear builds trust and avoids misleading conduct.
Can it book appointments?
Yes, if connected to your calendar or booking tool.
Where do conversations go?
Into your CRM or inbox so staff can follow up.